Privacy Policy for Terrapin Travel LLC

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Effective Date: September 1, 2024

At Terrapin Travel LLC, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, and protect your information. It also explains your rights under the California Consumer Privacy Act (CCPA) and other relevant privacy laws.

1. Information We Collect

When you interact with Terrapin Travel LLC, we may collect the following types of information:

• Personal Information: Includes your name, email address, phone number, billing information, and any other data you provide when booking travel services or communicating with us.
• Communication Preferences: Information about your preferences for receiving communications from us, including text messages (SMS).
• Automatically Collected Data: We may collect information about your device, browsing activities, and other interactions through cookies and similar technologies.
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2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage travel services.
• To communicate with you, including sending text messages (SMS) related to your bookings, promotions, or important updates. You may opt out of text messages at any time by following the instructions provided in the message or contacting us directly.
• To improve our services, website, and customer experience.
• To comply with legal obligations and protect our rights.

3. Text Message Communications and Consent

By providing your phone number and opting into text communications, you consent to receiving SMS messages regarding your travel arrangements, promotions, or other important information. Message and data rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP.

We will not share your mobile information, including text messaging opt-in data and consent, with any third parties or affiliates for marketing or promotional purposes. 

 4. California Privacy Rights

If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know: You have the right to request information about the personal data we collect, use, and share.
• Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale of Personal Information: We do not sell your personal information to third parties.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise your CCPA rights, please contact us at admin@terrapin-travel.com.

 5. How We Share Information

We do not sell your personal information. However, we may share your data with third-party service providers for business purposes, such as processing payments, managing reservations, or improving our services. These service providers are required to protect your information and only use it for the purposes specified.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting an updated version on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Terrapin Travel LLC  
Email: admin@terrapin-travel.com
Phone:(888) 688-3772