Privacy Policy

 In compliance with California’s privacy regulations and the requirements of the Zoom 10DLC (10-digit long code) messaging system, Terrapin Travel LLC is committed to protecting your privacy and ensuring that your personal data is handled in accordance with all applicable laws, including the California Consumer Privacy Act (CCPA) and the Zoom 10DLC regulations.

1. Information We Collect:
   When you interact with our services, including subscribing to messaging updates, we may collect the following types of personal data:
   
   • Name
   • Phone Number
   • Email Address
   • Billing and Payment Information
   • Preferences and Communication Data
   • Other information related to your travel preferences or music event participation.

1. Purpose of Data Collection:
   The data collected through our Zoom 10DLC messaging system is used for the following purposes:
   
   • Providing you with travel updates, event notifications, and relevant offers.
   • Sending transactional messages (e.g., booking confirmations, reminders).
   • Offering customer support through messaging services.
   • Complying with legal requirements, including verification and fraud prevention.

1. Sharing of Information:
   We do not sell your personal information. We may share data with service providers and partners, such as:
   
   • Messaging providers facilitating our Zoom 10DLC communication.
   • Travel-related partners who assist with fulfilling your bookings and travel arrangements.
   • Legal entities if required by law or for the protection of our rights.

1. Your Rights:
   As a California resident, you have the following rights under CCPA:
   
   • Right to Access: You may request details on the data we collect and how it is used.
   • Right to Opt-Out: You can opt out of the sale of your personal data or request that we stop sharing data with third parties.
   • Right to Delete: You may request the deletion of your personal data unless it is necessary for completing transactions or complying with legal requirements.

1. Data Retention:
   We retain your data only as long as necessary to fulfill the purposes mentioned above or to comply with legal obligations. Once no longer required, your data will be securely deleted.
2. Opt-Out Procedures:
   You may opt out of receiving messages via Zoom 10DLC by replying with "STOP" to any of our messages. Alternatively, you may contact us directly to request removal from our messaging list.
3. Security Measures:
   Terrapin Travel LLC takes the security of your personal information seriously. We implement industry-standard security measures to protect against unauthorized access, disclosure, or misuse of your data, including encryption and secure messaging protocols in compliance with Zoom 10DLC requirements.

For any inquiries regarding your data or our privacy practices under California law and Zoom 10DLC compliance, please contact us at:

Terrapin Travel LLC
Attn: Privacy Compliance Officer
Email: admin@terrapin-travel.com
Phone: 888-688-3772