Privacy Policy (California)
Effective Date: January 1, 2026
Terrapin Travel LLC (“Terrapin Travel LLC,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit an inquiry, request a quote, or otherwise interact with us online (the “Site”).
This Privacy Policy is intended to satisfy applicable requirements under the California Online Privacy Protection Act (CalOPPA) and, where applicable, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).
1) Scope
This Policy applies to personal information we collect through the Site and related online interactions (for example: contact forms, quote requests, and email communications initiated through the Site). It does not apply to third-party sites you may access through links on our Site.
2) Personal information we collect
Depending on how you use the Site and the services you request, we may collect the following categories of personal information:
A. Identifiers & contact details
- Name, email address, phone number, mailing address
B. Trip and service inquiry details
- Destination interests, travel dates, budget range, traveler count, preferences, special requests, and other details you provide in messages or forms
C. Online activity and device data
- IP address, browser type, device identifiers, operating system, pages viewed, approximate location derived from IP, referral URLs, and interaction data (typically via cookies and analytics tools)
D. Booking-related details (when you move from inquiry to planning/booking)
- Date of birth, passport and/or traveler document details, loyalty numbers, emergency contact details, and other information needed to fulfill travel services (as required by suppliers)
E. Payment-related information
- If payments are collected, they are typically processed through third-party payment processors. We generally do not store full payment card numbers; any payment details we retain are limited to what is necessary for records and reconciliation.
Sensitive Personal Information (California)
In some circumstances, travel planning may involve sensitive personal information (for example, passport number, precise geolocation, health-related accommodations, or similar). We use this information only as needed to provide requested services and manage the trip experience.
3) Sources of personal information
We collect personal information from:
- You directly (forms, emails, calls, messages)
- Your devices (cookies, log files, analytics)
- Service providers and travel suppliers (only when necessary to fulfill travel arrangements)
- Partners you authorize (for example, a traveling companion providing details with your consent)
4) How we use personal information (purposes)
We use personal information to:
- Respond to inquiries and provide quotes/itineraries
- Deliver travel planning, booking, and support services
- Communicate about trip details, changes, confirmations, and support
- Improve the Site, troubleshoot issues, and understand usage patterns
- Maintain security, prevent fraud, and protect our business
- Comply with legal obligations (tax, accounting, and recordkeeping)
- Send marketing communications only if you opt in or where otherwise permitted; you can opt out anytime
Under California law, a “Notice at Collection” must describe categories collected and purposes. This section and Section 2 are designed to provide that information for data collected through the Site.
5) Cookies, analytics, and similar technologies
We may use cookies and similar technologies for:
- Site functionality and performance
- Analytics (understanding how visitors use the Site)
- Security and fraud prevention
Analytics/advertising note (California “sharing”):
Some analytics and marketing technologies may be considered “sharing” of personal information for cross-context behavioral advertising under California law, even if no money is exchanged. If we engage in such sharing, California residents may opt out as described in Section 9.
6) How we disclose personal information
We may disclose personal information to:
- Service providers that help operate our business (website hosting, analytics, communications, security, scheduling, forms, CRM/tools)
- Travel suppliers (airlines, hotels, cruise lines, tour operators, ground transport providers) as needed to fulfill requested services
- Professional advisors (accounting, legal) as needed
- Government/law enforcement where required by law or to protect rights and safety
- Business transfers (merger, acquisition, restructuring) subject to appropriate safeguards
We do not disclose personal information beyond what is reasonably necessary to provide services and operate the Site.
7) Sale of personal information
Terrapin Travel LLC does not sell personal information for money.
If our use of cookies/analytics is considered a “sale” or “sharing” under California law, we provide opt-out rights as described in Section 9.
8) Data retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.
Typical retention examples (adjust if you use different internal timelines):
- General inquiries / quote requests: up to 24 months after last interaction
- Client/trip records (bookings, invoices, confirmations): up to 7 years (tax/accounting and operational recordkeeping)
- Customer service communications: up to 3 years after resolution
- Marketing email records: until you opt out (and then limited suppression records to honor your opt-out)
We may retain information longer if needed for legal claims, fraud prevention, dispute resolution, or compliance obligations.
9) Your California privacy rights (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know / Access: request the categories and specific pieces of personal information we collected about you
- Delete: request deletion of personal information (subject to legal exceptions)
- Correct: request correction of inaccurate personal information
- Opt out of sale or sharing: opt out of “sale” or “sharing” of personal information (as defined by California law)
- Limit use of sensitive personal information: where applicable, limit certain uses/disclosures of sensitive personal information
- Non-discrimination: you will not be discriminated against for exercising your rights
California law also requires certain businesses to provide clear links titled “Do Not Sell or Share My Personal Information” and “Limit the Use of My Sensitive Personal Information,” where applicable. If these apply to our operations, we will provide them in the Site footer and/or via a dedicated page.
How to submit a request
You (or an authorized agent) can submit a privacy request by:
- Email: admin@terrapin-travel.com
- Phone: 888-688-3772
Verification
To protect your information, we will verify your request (for example, by confirming access to the email address associated with the request or asking for additional details). If you use an authorized agent, we may request proof of authorization and still verify your identity directly when required.
10) Global Privacy Control (opt-out preference signals)
Where required and applicable, we will process opt-out preference signals (such as browser-based mechanisms) consistent with California law.
11) CalOPPA “Do Not Track” signals
Some browsers offer a “Do Not Track” (“DNT”) setting. There is no universally accepted standard for DNT. At this time, the Site does not respond to DNT signals. We may allow third parties (such as analytics providers) to collect information about your online activities over time and across different websites when you use the Site.
12) Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. Please use caution when sharing information online.
13) Children’s privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can address it.
14) “Shine the Light” (California Civil Code §1798.83)
California residents may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us using the methods in Section 9 and include “California Shine the Light Request” in the subject line.
15) Changes to this Privacy Policy
We may update this Policy periodically. The “Last Updated” date at the top indicates when changes were made. Material changes will be posted on this page.
16) Contact us
Terrapin Travel LLC
3990 Branch Center Rd #204
Sacramento, California 95827
Email: admin@terrapin-travel.com
Phone: 888-688-3772